Privacy Policy

Privacy Policy

Introduction

Welcome to https://mercedes-battery-management-repair.collision-talk.com (hereinafter referred to as “Mercedes Battery Management Repair” or “we,” “us,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains our practices regarding the collection, handling, and disclosure of information when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website located at https://mercedes-battery-management-repair.collision-talk.com.
  2. Any mobile or desktop applications developed by us that you download or use.
  3. Online services and products we offer through these platforms.
  4. Interactions between our users, customers, and authorized service providers.

Please note that this policy does not extend to third-party websites, applications, or services linked to ours via external links. These entities have their own privacy policies governing data collection, so it’s essential to review them before providing any personal information.

Processing Activities

This Privacy Policy guides our interactions when:

  1. You sign up and use our applications and services as an authorized user.
  2. You visit our websites linked to this policy.
  3. We communicate with you through emails, newsletters, phone calls, or text messages (SMS).

Personal Data Collection

We collect various categories of personal data, including:

  1. Account Information: Your login credentials (username and password) and account settings.
  2. Payment Information: Details related to your payment methods used for transactions on our platform.
  3. Financial Information: Records of financial transactions and banking information, if you choose to process payments through us.
  4. Purchase Information: Products or services you buy from us, including order history and details of purchases.
  5. Mobile Device Identifiers: Unique identifiers such as IP addresses, device IDs, and advertising IDs collected from your mobile device when using our apps.
  6. Location Data: Your geographic location data if you opt-in to share it while using our services.
  7. Feedback: Comments, reviews, or ratings you provide us, which help improve our products and services.
  8. Social Media Information: If you interact with us on social media platforms, we may collect your public profile information, user content, and any data made accessible through your privacy settings on those platforms.
  9. Product Information: Details about the products or services that interest or purchase from us, including preferences and usage patterns.

We obtain this data through direct input by you, interactions with our systems, and automated tracking technologies. Additionally, third-party service providers may share personal data with us for specific purposes, adhering to their respective privacy policies.

Cookies

We use cookies and similar tracking technologies to enhance your experience on our websites and applications:

  1. Strictly Necessary Cookies: These ensure basic functions like login, navigation, and page rendering.
  2. Preference Cookies: They remember user preferences, such as language settings or display options.
  3. Analytics Cookies: Used by analytics providers to collect data about your website usage, including traffic sources, demographics, and device types.

Users can control non-essential cookies through our Cookie Manager, allowing them to customize their privacy settings.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purpose for which it was collected, plus a reasonable period after that for legal, tax, or business requirements. Once the retention period expires, we securely delete or anonymize the data to prevent re-identification.

Security Measures

Mercedes Battery Management Repair implements robust security measures to protect your personal data:

  1. Encryption: We use encryption protocols to secure data during transmission and storage.
  2. Secure Third-Party Processing: We engage reputable third-party service providers who adhere to strict security standards to process data on our behalf.
  3. Access Controls: Our internal teams have access to personal data only when necessary, and we maintain strict access controls to prevent unauthorized access.

Children’s Privacy

We do not intentionally collect or solicit personal data from children under the age of 18 (or the applicable age limit in your jurisdiction). If you believe we have collected such information, please contact us, and we will take immediate steps to rectify it.

Your Rights

Depending on your location, you may have specific rights regarding your personal data:

  1. Access: Request access to the personal data we hold about you.
  2. Rectification: Ask for corrections if your data is inaccurate or incomplete.
  3. Erasure (Right to be Forgotten): Demand the deletion of your data in certain circumstances.
  4. Restriction: Limit our use of your data while we verify or dispute its accuracy.
  5. Portability: Receive your personal data in a structured, commonly used format.
  6. Objection: Object to processing based on legitimate interests or consent.
  7. Non-Discrimination: Be free from decisions based solely on automated processing of personal data.
  8. Appeals and Complaints: File appeals or complaints with us or relevant supervisory authorities.
  9. Withdrawal of Consent: Withdraw your consent for specific purposes at any time without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise these rights, please reach out to our privacy team using the contact details provided below. We aim to respond promptly to all valid requests.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any material changes will be prominently displayed on this page, and updated policy versions will be available upon request. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Contact Information

For any questions, requests for access to or deletion of personal data, or if you have concerns regarding our privacy practices, please contact us:

  • Email: [email protected]
  • Physical Address: [Insert Address] (for written correspondence)

We value your trust in sharing your personal data with us, and we are committed to maintaining the highest standards of privacy protection.